Ravellb™ is owned and operated by Guangzhou Naixing Trading Co., Ltd.

Business Address: Room E369, Units AB, 8th Floor, No. 33 Huangpu Avenue West, Tianhe District, Guangzhou | Legal Representative: Zheng Diexiao | Customer Support: service@ravellb.com

Contact Us

We Are Here to Help

Ravellb™ welcomes inquiries concerning home improvement tools, product specifications, order information, delivery progress, returns, refunds, and other matters relating to our website.

We aim to provide clear guidance and help customers understand the appropriate next steps for their inquiries.

Official Contact Information

Brand: Ravellb™

Legal Company Name: Guangzhou Naixing Trading Co., Ltd.

Business Address: Room E369, Units AB, 8th Floor, No. 33 Huangpu Avenue West, Tianhe District, Guangzhou

Legal Representative: Zheng Diexiao

Customer Support Email: service@ravellb.com

Telephone: +86 19186449376

Customer Service Hours: 8:00 AM–10:00 PM

Product and Specification Inquiries

If you have a question about a tool, please provide its product name and describe the information you need.

Your inquiry may concern dimensions, materials, included components, compatible surfaces, intended applications, or available usage instructions. Identifying the specific product helps our team review the relevant information more efficiently.

If an important specification or compatibility detail is unclear, we encourage you to seek clarification before choosing a product for your project.

Order-Related Questions

For an existing order, please include your order number and a concise description of your concern.

If you are asking about an order's progress, provide any available tracking reference and the latest information shown in the tracking record. Our team will review the details and determine the appropriate next steps.

Please contact us as soon as reasonably possible if you identify an error in your delivery information. Whether a change can be accommodated depends on the order's current fulfillment and dispatch status.

Returns and Product Issues

For a return request, please identify the item, explain the reason for the request, and describe its current condition.

If an item arrives damaged, defective, incorrect, or materially different from its description, please include relevant photographs where available. We may request additional information when necessary to assess the issue.

Eligible return requests must be submitted within 30 days of delivery. Please contact us before sending any item back so that the applicable return instructions and destination can be provided.

Customer Service Handling

After-sales requests are reviewed and begin processing within three business days. This is the standard initial handling target and does not guarantee that every matter will be fully resolved within that period.

Some inquiries may require additional time if further information, product assessment, or a shipping-carrier investigation is necessary. We aim to communicate the next steps and request relevant information when needed.

If you have not received an update after the initial handling period, you may follow up using your original email conversation and include the order number or inquiry reference.

Privacy and Communication

Please provide only the information reasonably necessary to identify and handle your request. Avoid sending passwords or unrelated sensitive information through ordinary customer support correspondence.

Personal information submitted through our support channels is handled in accordance with our Privacy Policy and applicable requirements.

Return Address Information

The business address shown above identifies the company operating the website and is not automatically an authorized return warehouse. Please wait for specific return instructions before sending a product back.

For assistance with Ravellb™ products or website services, contact service@ravellb.com during our published customer service hours.