Ravellb™ is owned and operated by Guangzhou Naixing Trading Co., Ltd.

Business Address: Room E369, Units AB, 8th Floor, No. 33 Huangpu Avenue West, Tianhe District, Guangzhou | Legal Representative: Zheng Diexiao | Customer Support: service@ravellb.com

Privacy Policy

1. Introduction

Ravellb™ respects the importance of personal information and aims to handle it responsibly when operating this website and responding to customer inquiries.

This Privacy Policy explains the categories of information that may be collected, the purposes for which information may be used, the circumstances in which it may be shared, and the choices that may be available to individuals under applicable law.

This policy applies to personal information collected through the Ravellb™ website and related customer communications.

2. Information We May Collect

Depending on how you use the website, the information collected may include the following categories.

Contact information: Information such as your name, email address, telephone number, and delivery address when you provide it.

Order-related information: Details reasonably needed to identify an order, communicate relevant order information, coordinate delivery, or handle a customer inquiry.

Customer communications: Messages, descriptions, photographs, and other information you provide when contacting customer support about a product, delivery, return, or other concern.

Technical information: Information associated with website access, such as browser type, device information, diagnostic records, and general usage events, where collected.

Cookie and similar technology information: Information collected through cookies or similar technologies, where these technologies are used and permitted by applicable law.

The information collected may vary according to the website functions you use and the details you choose to provide.

3. How We Use Information

Personal information may be used for purposes such as:

• Operating and maintaining the website.

• Responding to customer inquiries.

• Identifying and managing order-related questions.

• Coordinating delivery and reviewing shipping concerns.

• Assessing return requests and product-condition reports.

• Communicating relevant updates and requesting information needed to handle a case.

• Maintaining website security and diagnosing technical issues.

• Preventing misuse and protecting applicable legal rights.

• Meeting legal or regulatory obligations where applicable.

We aim to use information for purposes relevant to the reason it was collected or for other purposes permitted by applicable law.

4. Legal Grounds and Applicable Rights

Depending on the circumstances and applicable jurisdiction, information may be handled where necessary to provide a requested service, manage an order-related matter, comply with legal obligations, protect legitimate interests, or act on consent where consent is required.

Where applicable law establishes specific requirements for consent, notice, or individual rights, relevant information requests will be handled in accordance with those requirements.

5. Sharing Information

Personal information may be shared with service providers when reasonably necessary to operate the website, provide technical support, manage customer communications, coordinate fulfillment, arrange delivery, or investigate an order-related concern.

Information may also be disclosed where required by law, in response to a lawful request, or where otherwise permitted or necessary to protect legal rights.

We aim to limit shared information to what is reasonably relevant to the applicable function or lawful purpose.

6. Cookies and Similar Technologies

The website may use cookies or similar technologies to support website functions, remember certain preferences, understand general website activity, or diagnose technical problems.

The specific technologies used may depend on the website configuration and available services. You may be able to manage certain cookies through your browser settings or any preference controls provided on the website.

Restricting some technologies may affect website functionality. Where applicable law requires consent or additional notice, the relevant requirements should be followed.

7. Data Retention

Personal information is retained for as long as reasonably necessary for the purposes for which it was collected, including order administration, customer support, delivery inquiries, return handling, security, and compliance with applicable legal requirements.

Retention periods may vary according to the type of information, the nature of the request, and any legal obligations that apply.

When information is no longer reasonably necessary, it should be deleted, anonymized, or otherwise handled in accordance with applicable requirements and available procedures.

8. Information Security

We aim to use reasonable measures to protect personal information against unauthorized access, disclosure, alteration, or loss.

No online transmission or storage system can be guaranteed to be completely secure. Customers should take reasonable care when sharing information and avoid sending passwords or unrelated sensitive details through ordinary customer support correspondence.

If you believe information submitted through the website has been mishandled, contact service@ravellb.com so the concern can be reviewed.

9. Privacy Choices and Requests

Depending on your location and applicable law, you may have rights to request access to personal information, correction of inaccurate information, deletion, restriction of certain processing, objection to particular uses, or withdrawal of consent where processing is based on consent.

To submit a privacy-related request, contact service@ravellb.com and explain the request clearly.

We may need to verify your identity and clarify the scope of the request before acting. Requests will be handled in accordance with applicable law, including any relevant exceptions or retention requirements.

10. Children's Information

The website is not intended to encourage children to provide personal information independently where such collection would be inappropriate or unlawful.

If you believe personal information has been provided in circumstances where it should not have been collected, contact us so the concern can be reviewed in accordance with applicable requirements.

11. External Websites

The website may contain links to external websites or resources. These services may operate independently and maintain their own privacy practices.

This Privacy Policy does not govern information collected directly by an independent third party. Please review the applicable third party's privacy information before providing personal details on an external website.

12. Changes to This Policy

We may update this Privacy Policy when website practices, available services, or legal requirements change.

The current version will be published on this page. Where applicable law requires notice or other steps for material changes, those requirements should be followed.

13. Contact

For questions about this Privacy Policy or requests concerning personal information, contact service@ravellb.com.