Ravellb™ is owned and operated by Guangzhou Naixing Trading Co., Ltd.

Business Address: Room E369, Units AB, 8th Floor, No. 33 Huangpu Avenue West, Tianhe District, Guangzhou | Legal Representative: Zheng Diexiao | Customer Support: service@ravellb.com

Shipping Policy

1. Purpose of This Policy

This Shipping Policy explains the estimated shipping transit time, order-processing information, shipping-charge disclosure, tracking arrangements, and procedures for handling delivery concerns for orders placed through Ravellb™.

Our aim is to provide customers with understandable delivery information and a clear route for requesting assistance when an order does not progress as expected.

2. Order Processing Before Dispatch

A single fixed order-processing period has not been confirmed for all products.

Customers should review any processing estimate provided on the relevant product page or in order-related communications. If no estimate is available and the timing is important to your decision, contact service@ravellb.com for clarification before submitting an order.

Order processing before dispatch is separate from the shipping transit time stated below. The 3–7-day estimate should not be interpreted as a guarantee covering the entire period from order submission to delivery.

We do not promise a specific number of processing days where a confirmed business-wide timeframe has not been established.

3. Estimated Shipping Transit Time

The estimated shipping transit time is 3–7 days after dispatch.

This estimate describes the expected transportation period after an order has been dispatched. It does not guarantee arrival on a particular date.

Actual transit time may be affected by destination conditions, carrier operations, weather, seasonal demand, address clarification, transportation interruptions, or other circumstances outside the ordinary shipping process.

Where more specific delivery information is provided for an individual order, customers should refer to the applicable order communication.

4. Shipping Charges and Available Methods

Any applicable shipping charge and available delivery method should be clearly disclosed before an order is finalized.

A fixed shipping rate, free-shipping offer, or minimum order threshold has not been confirmed in the information supplied for this policy. Customers should not assume that a particular rate or free-shipping arrangement applies unless it is expressly stated for the relevant order.

If the applicable shipping charge or delivery method is unclear, please contact service@ravellb.com before proceeding.

5. Fulfillment and Dispatch Origin

A single dispatch location has not been established in the information supplied for this policy. Accordingly, this policy does not represent that all products ship from a particular country, city, or local warehouse.

Customers who need to confirm the dispatch origin for a particular product should contact customer support before submitting an order. We will provide the applicable information available for the relevant product or shipment.

Any origin information communicated for a specific order should reflect the actual fulfillment arrangement for that order.

6. Dispatch and Tracking

Dispatch occurs when an order is handed over to the applicable carrier or fulfillment service.

When tracking information is available, it will be provided through the relevant shipping confirmation or order communication. Depending on carrier procedures, tracking information may take time to become active after dispatch.

Customers should retain their order number and available tracking details until delivery has been completed.

If tracking information is missing, remains inactive for an extended period, or appears inconsistent with the shipment's progress, contact service@ravellb.com and include your order number.

7. Delayed Shipments

Delivery delays may occur because of carrier workload, weather, transportation interruptions, seasonal demand, address issues, or other circumstances affecting transit.

If your shipment appears delayed, contact customer support with your order number and available tracking details. We will review the information provided and determine the appropriate next steps.

Where necessary and reasonably available, this may include an inquiry with the shipping carrier. Additional time may be required to obtain information or determine the status of the shipment.

8. Missing or Apparently Lost Packages

If tracking information has not been updated for an extended period or a package appears to be lost, contact service@ravellb.com.

Please provide your order number, any available tracking reference, and a brief description of the concern. Our team will review the details and explain the next steps.

If tracking shows that a package was delivered but you cannot locate it, check the delivery location and relevant household or building receiving areas. If the package remains missing, contact us for further review.

A delivered scan alone does not automatically prevent a genuine delivery concern from being investigated.

9. Incorrect Delivery Information

Customers should provide accurate delivery information when submitting an order.

If you discover an address error, contact customer support as soon as reasonably possible. Changes may not be possible after dispatch, but we will review the available options based on the order's status.

10. Shipping-Related After-Sales Assistance

Shipping-related after-sales requests are reviewed and begin processing within three business days.

This is the standard initial handling target. A carrier investigation or final delivery resolution may take longer if external confirmation or additional information is needed.

We aim to communicate relevant next steps and request additional details when necessary.

11. Contact

For questions about processing estimates, shipping charges, tracking information, delayed shipments, or delivery concerns, contact service@ravellb.com.

Please include your order number and relevant shipment details so that the inquiry can be reviewed efficiently.